Frequently asked questions
- What is WinnRewards loyalty program?
A unique and exceptional hotel loyalty program to reward members.
- What is difference between WinnRewards and other loyalty program?
Members of WinnRewards loyalty program are benefited with 2xReward system, rewarded by hotel and by the WinnRewards. Members enjoy earning reward points for their expenditures at the hotel and also for being a member of the loyalty program. So, from the day you are an active member of WinnRewards, you will be earning loyalty points continuously.
- How do I join?
There are a several ways to join WinnRewards loyalty program. You may enrol yourself on our website www.winnrewards.com or while making a booking on our website. Additionaly, you can also enrol at the front desk in any partner hotel of WinnRewards.
- How do I earn WinnRewards points?
Members earn points based on their expenditures at hotel where the transaction is settled by cash or card payment. Most importantly a member earns points for an eligible stay (see 2.8). All active members are also periodically rewarded with WinnRewards honour points. In some exceptions WinnRewards may reward members with promotional or bonus points.
- How can I redeem my reward points?
You can redeem your points by making a reservation on the WinnRewards website www.winnrewards.com. There no are limits to points spending as long balance allows.
- How do I know my hotel reservation is confirmed?
You will receive a confirmation email, that you can print and take with you for check-in. You can also check your profile on our website or at winnrewards.com in order to see the status of your booking.
- How can I cancel my booking?
You can cancel your booking any time from your dashboard. Just select a booking and click on “Cancel booking”.
- Can I update my personal information?
Yes, you can update your email address, password and your personal information in your dashboard under "Edit account".
- I forgot my WinnRewards account password. What should I do?
To reset your password, please click on the login button in the right top corner, and click on ''Forgotten your password?'' button below the login button.
Hotel Reception Support
Please mail or call the address below if you have any questions about the hotel, rooms or facilities.
0031 20 5231030
Any questions regarding making a booking, online payments or other issues that are related to the booking. Please contact the details below.
0031 20 5231030